Privacy Policy

We value your personal data and its protection is of high concern to us. This Privacy Policy provides you with an overview of how we process your personal data that we collect via our website eu.eccotmep.com

Eccotemp Systems Europe, B.V. Nijverheidstraat 2, 2222 AX Katwijk Z-H Netherlands is the controller of your personal data according to the EU General Data Protection Regulation (“GDPR) and other applicable data protection laws.

CATEGORIES OF PERSONAL DATA

We process the following categories of personal data:

  • Master data such as first name, surname, mailing address, , date and place of birth or customer number;
  • Payment data such as credit card number or bank account information;
  • Communication data such as e-mail address, telephone number or communication content (e.g., e-mails);
  • Service- and contract data such as information concerning the goods and/or services you purchase from us;
  • Device and usage data such as your IP address.

PURPOSE OF PROCESSING, LEGAL BASIS AND ORIGIN

We use the personal data you provide to us for the specific purposes for which you provide the information, as stated at the time of collection, and as otherwise permitted by law. The information we collect from you may in particular be used in the following ways:

  • To enter into contracts and process transactions including executing your payments and delivering the purchased products or services requested. The legal basis for the processing is Article 6 para. 1 sentence 1 lit. b) GDPR, which permits data processing that is necessary for the performance of a contract with the affected individual or in order to take steps at the request of the individual prior to entering into a contract.
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs). In this case, we process your data on basis of our legitimate interest to answer to the needs of our customers pursuant to Article 6 para. 1 sentence 1 lit. f) GDPR).
  • With your consent, to send you important information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

When you access our Website, the Website may automatically collect, process and store certain personal data in a pseudonymized form. Such device and usage information may include (i) specific information about the device used to access the Website (including model, operating system, IP address, language and similar information) and (ii) information about the use of features, functions or notifications on the device to recognize you and to analyze trends. The legal basis for this is our legitimate interest (Art. 6 para. 1 lit. f) GDPR) to monitor and maintain the performance of the Website and to analyze uses, activities and trends in connection with our Website.

Data sharing

We will share your data (whether or not anonymized) with:

  • Google Analytics: anonymized data is shared for the purpose of compiling statistics on the use of our website.
  • JustUno: displays popups and logs ip addresses that have been shown popups to mitigate redundancy.
  • BigCommerce: our website and store is hosted through Big Commerce who records various data from tracking of orders to site visit statistics.
  • UPS and DHL: your address and contact details will be shared for the purpose of delivering your order.

Use of cookies

Our website uses the following cookies:

  • Various cookies from external suppliers: Google Analytics. Data collected through these cookies does not contain any personal data.
  • Various functional cookies. E.g., to remember the active language or currency of the website or your authorization token when you are logged in. These cookies expire automatically at the end of your session.

RECIPIENT OF DATA

Data processor

We may hire third parties to provide certain services to us as a processor whereby the third party may gain access to your personal data. In particular, this includes IT-, e-mail- and marketing-services. The service providers used are contractually obliged to us to take appropriate technical and organizational security measures to protect your personal data and to process these only in accordance with our instructions.

Other recipients

We may disclose your personal data to payment services providers, legal, tax and other advisors as well as enforcement and government agencies in accordance with applicable data protection laws. Such processing is legally based on the necessity of the processing for the performance of the individual purchase agreement (Article 6 para. 1 sentence 1 lit. b GDPR), the compliance with legal obligations (Article 6 para. 1 sentence 1 lit. c) GDPR) which we are subject to or our legitimate interests (Article 6 para. 1 sentence 1 lit. f) GDPR), such as exercising or defending legal claims.

TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES

Your personal data may be transferred to and processed by recipients in third countries outside the European Economic Area (EEA) that, from the perspective of the European Union, do not provide an adequate level of data protection. Where such a transfer is made, it will be based on appropriate safeguards, such as the standard contractual clauses adopted by the European Commission. You may request a copy of the appropriate safeguards by contacting us at the contact details provided in section 7. Access is limited to recipients who need the respective data to perform their tasks.

STORAGE PERIOD OF YOUR PERSONAL DATA, CRITERIA FOR STORAGE PERIOD

We store your personal data for as long as this is necessary for the purposes of the data processing described in section 2 above. If we no longer require your personal data for the described purposes, we will erase the data from our systems and records or make the data completely anonymous so that you can no longer be identified from it. Your data will not be erased or completely made anonymous if and as long as we need to store the data in order to fulfil legal or regulatory obligations or if we need the data to preserve evidence within the statutory limitation period.

YOUR RIGHTS AS A DATA SUBJECT AND HOW TO ASSERT THEM

If you have declared your consent to the processing of your personal data, you can withdraw this consent at any time with future effect. Such withdrawal will not affect the lawfulness of the processing prior to the consent withdrawal. If you lodge an objection, we will no longer process your personal data unless any other (legal) basis permits this. However, if the consent is withdrawn and no other legal basis exists, we must delete the personal data immediately.

According to applicable data protection laws, as a data subject you may have the right of access (Article 15 GDPR), the right to rectification (Article 16 GDPR), the right to erasure (Article 17 GDPR), the right to restriction of processing (Article 18 GDPR) and the right to data portability (Article 20 GDPR). The right to access and the right to erasure may be restricted under certain circumstances in accordance with applicable local data protection laws. In addition, you are entitled to lodge a complaint with a data protection supervisory authority (Article 77 GDPR).

Under certain circumstances, on grounds relating to your particular situation, you have the right to object at any time to the processing of your personal data that are processed on the basis of our legitimate interests (Article 21 para. 1 GDPR). Furthermore, if your personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of your personal data for these purposes, to the extent that it is related to such direct marketing (Article 21 para. 2 GDPR). In this case, we will no longer process your personal data for these purposes.

In order to exercise your rights, please contact us under the contact details provided in section 7

CONTACT

If you have any questions about this Privacy Notice or the processing of your personal data, please contact us at via phone at 1-866-356-1992 or email us at support@eccotemp.com.

Copyright

No part of this website or any of its contents may be reproduced and/or made public by printing, photocopying, faxing, retyping, storage in an automated system without the written approval of Eccotemp Systems Europe B.V. or otherwise as is applicable to all or part of the operation. Requests for approval or further information should be addressed to support@eccotemp.com.

Data Protection Authority

You always have the right to complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or another competent data protection authority. Of course, we would appreciate it when you first contact us so that we can solve the problem for you.

Cookies Statement

This Cookie Statement explains how we use cookies and similar technologies in the course of our business, including through our websites that link to this Cookie Statement, such as https://www.eccotemp.com operated or controlled by us (collectively, “Websites” or “websites”), and when our users’ subscribers visit websites or e-commerce stores operated by our users or open or interact with emails delivered through our Services. It explains what these technologies are and why we use them, as well as your rights to control our use of them. Capitalized terms used and not otherwise defined in this Cookie Statement have the meanings given to those terms in our Privacy Policy.

In some cases we may use cookies and other tracking technologies described in this Cookie Statement to collect Personal Information, or to collect information that becomes Personal Information if we combine it with other information. For more information about how we process your Personal Information, please consult our Privacy Policy.

What are Cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner or service provider (in this case, Eccotemp) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as advertising, interactive content and analytics). The third parties that set these third party cookies can recognize your computer both when it visits the website or service in question and also when it visits certain other websites or services.

Why do we use Cookies and Other Tracking?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and Services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us and the third parties we work with to track and target the interests of visitors to our Websites, and we refer to these as “performance” or “functionality” cookies. For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalize your experience while interacting with our Websites and to otherwise improve the functionality of the Services we provide. We also enable our users to employ cookies and similar tracking technologies in connection with their use of our Site in order to allow us and our users to track their subscribers. Finally, third parties serve cookies through our Websites and Services for advertising, analytics, and other purposes. This is described in more detail below.

Cookies Served Through Our Website

The specific types of first and third party cookies served through our Websites and the purposes they perform are described in further detail below:

Cookies Set by Justuno’s Javascript Embed Code On your Website

PurposeCookies
   
Justuno

This cookie is used to disable Justuno when a Visitor has opted out of our tracking. It's also used to enable auto loading of Justuno if the user has opted into Justuno.

_ju_dn
Justuno

This cookie is used to temporarily hold a userid hash for cross device tracking.

_ju_ui
Justuno

This cookie is used to cache the Justuno version used for the website's account

_ju_v
   

Essential Website Cookies

These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas. Because these cookies are strictly necessary to deliver the websites, you cannot refuse them without impacting how our websites function. You can block or delete them by changing your browser settings, as described under the heading "How can I control cookies?" in the Cookie Statement.

CategoriesCookies
Justuno

These cookies are strictly necessary to provide you with services available through our websites and to use some of its features, such as access to secure areas.

SID
ju_browser_check
_ju_tk
_ju_ifm
ZenDesk

These cookies support our support service functionality available through our websites.

You can review ZenDesk's cookie usage here.
   

Performance, Functionality, Analytics, Customization and Advertising Cookies

The performance, functionality, analytics and customization cookies collect information that is used either in aggregate form to help us understand how our websites are being used or how effective our marketing campaigns are, or to help us customize our websites and application for you in order to enhance your experience. The Advertising cookies are used to make advertising messages more relevant to you and your interests. They also perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests. For further information, see the section of the Cookie Statement entitled "Targeted online advertising".

CategoriesCookies
Google You can review Google's cookie usage here.
LinkedIn You can review LinkedIn's cookie usage here.
Facebook You can review Facebook's cookie usage here.
Twitter You can review Facebook's cookie usage here.

Other Tracking Technologies

We and our third party partners may use other, similar technologies from time to time, like web beacons, pixels (or “clear gifs”) and other tracking technologies. These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Websites or, in the case of web beacons, opened an email that we have sent them. This allows us, for example, to monitor the traffic patterns of users from one page within our Websites to another, to deliver or communicate with cookies, to understand whether you have come to our Websites from an online advertisement displayed on a third-party website, to serve targeted advertisements to you and others like you, to improve site performance, and to measure the success of marketing campaigns. While you may not have the ability to specifically reject or disable these tracking technologies, in many instances, these technologies are reliant on cookies to function properly; accordingly, in those instances, declining cookies will impair functioning of these technologies.

Targeted Online Advertising

We have engaged one or more third party service providers to track and analyse both individualized usage and volume statistical information from interactions with our Websites. We also partner with one or more third parties (such as advertisers and ad networks) to display advertising on our Websites and/or to manage and serve advertising on other sites.

These third parties use cookies, web beacons, pixel tags and similar tracking technologies to collect and use certain information about your online activities, either on our Websites and/or other sites or mobile apps, to infer your interests and deliver you targeted advertisements that are more tailored to you based on your browsing activities and inferred interests (“Interest Based Advertising”). For more information about this practice, click here: https://www.aboutads.info/choices/.

Our third party service providers may also use cookies or web beacons to collect information about your visits to our Websites and/or other sites to measure and track the effectiveness of advertisements and our online marketing activities (for example, by collecting data on how many times you click on one of our ads). The information collected by these third parties does not include personal information that enables you to be specifically identified (e.g. by reference to your name or email address).

Cookies Served Through the Services

User Emails

We automatically place single pixel gifs, also known as web beacons, in every email sent by our users via our services. These are tiny graphic files that contain unique identifiers that enable us and our users to recognize when their subscribers have opened an email or clicked certain links. These technologies record each subscribers email address,

IP address, date, and time associated with each open and click for a campaign. We use this data to create reports for our users about how an email campaign performed and what actions subscribers took.

How can I control Cookies?

You have the right to decide whether to accept or reject cookies.

Website Cookie Preference Tool: You can also exercise your Website cookie preferences by visiting the TRUSTe preference center by clicking this link: https://preferences-mgr.truste.com/.

Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites though your access to some functionality and areas of our Websites may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information.

Disabling Most Interest Based Advertising: Most advertising networks offer you a way to opt out of Interest Based Advertising. If you would like to find out more information, please visit https://www.aboutads.info/choices/ or https://www.youronlinechoices.com.

Mobile Advertising: You can opt out of having your mobile advertising identifiers used for certain types of Interest Based Advertising, including those performed by us, by accessing the settings in your Apple or Android mobile device and following the most recent published instructions. If you opt out, we will remove all data about you and no further data collection or tracking will occur. The random ID we (or our third party partners) had previously assigned to you will also be removed. This means that if at a later stage, you decide to opt-in, we will not be able to continue and track you using the same ID as before, and you will for all practical purposes be a new user to our system.

Do Not Track: Some Internet browsers - like Internet Explorer, Firefox, and Safari - include the ability to transmit “Do Not Track” or “DNT” signals. Since uniform standards for “DNT” signals have not been adopted, our Websites do not currently process or respond to “DNT” signals. Eccotemp takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard. To learn more about “DNT”, please visit All About Do Not Track.

How Often Will You Update This Cookie Statement?

We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies.

The date at the bottom of this Cookie Statement indicates when it was last updated.

Where Can I Get Further Information?

If you have any questions about our use of cookies or other technologies, please email us at support@eccotemp.com.

This document was last updated June 28, 2018

Terms and Conditions of Use and Sale

Last Updated April 10, 2020

The following terms govern your use the website eu.Eccotemp.com (being the "Site").

PLEASE READ THE FOLLOWING TERMS OF USE AND SALE INCLUDING THE WARRANTIES AND DISCLAIMER SECTIONS CAREFULLY BEFORE USING THIS SITE AND/OR SUBMITTING AN ORDER. By using this Site and submitting an order, you agree to the following terms of use and sale (the "Terms of Use and Sale"). If you do not agree to these terms, you may not use this Site or submit an order. ECCOTEMP SYSTEMS EUROPE B.V. ("Eccotemp Systems Europe B.V.", "we" or "us") reserves the right to modify, alter, or update these Terms of Use and Sale from time to time. By accepting these Terms of Use and Sale, you agree to be bound by such modifications, alterations, or updates.

1. Terms of Use

General

The information contained in this Site, including but not limited to the rules that govern the use of the Site, may be subject to change. The date of the latest change(s) to these Terms of Use and Sale is set out above at "Last Updated". Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules, as changed. Any such change(s) will not affect the terms of sale applicable to orders accepted by us prior to the date of such change(s).

Copyright

All Site design, text, graphics, and the selection and arrangement thereof are the property of ECCOTEMP SYSTEMS EUROPE B.V., all rights reserved, or in the case of product material, all text and graphics are copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this Site as a shopping resource). Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of ECCOTEMP SYSTEMS EUROPE B.V. is strictly prohibited.

Trademarks

The EU.Eccotemp.com Site and Eccotemp Systems Europe B.V. mark and logo are service marks of ECCOTEMP SYSTEMS EUROPE B.V. All other trademarks, product names and company names or logos cited herein or on the Site are the property of their respective owners.

Links to Other Web Sites

We make no claim or representation, and accept no responsibility, regarding the quality, nature, or reliability of any external or third party sites accessible by hyperlinks from this Site, or any external or third party sites linking to this Site.

Warranties and Disclaimers: Use of this Site

We intend for the information and data contained in the Site or provided via other channels, including but not limited to phone and email, to be accurate and reliable, however, since the information and data have been compiled from a variety of sources, it is provided "AS IS" and "AS AVAILABLE". You expressly agree that your use of this Site is at your sole risk. WE, SOLELY TO THE EXTENT THAT ANY SUCH WARRANTIES CAN BE EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW, EXPRESSLY DISCLAIM ALL WARRANTIES AND/OR CONDITIONS, EXPRESS OR IMPLIED, RELATING TO AVAILABILITY OF THE SITE OR TO INFORMATION AND DATA CONTAINED IN OR REFERENCED BY THIS SITE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND/OR CONDITIONS, NON-INFRINGEMENT, COMPATIBILITY, SECURITY, ACCURACY, CONDITIONS OF COMPLETENESS, OR ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OR TRADE.

Limitation of Liability: Use of this Site

IN NO EVENT SHALL WE OR OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE OR VIA OTHER CHANNELS, INCLUDING BUT NOT LIMITED TO PHONE AND EMAIL, BE LIABLE TO ANY USER OF THE SITE OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR EXEMPLARY DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR LOSS OF USE) ARISING OUT OF THE USE OR INABILITY TO USE THE SITE OR ANY INFORMATION CONTAINED THEREON, WHETHER BASED UPON WARRANTY, CONTRACT, TORT, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES, EXCEPT WHERE LIABILITY CANNOT BE EXCLUDED IN ACCORDANCE WITH APPLICABLE LAW.

NOTHING IN THESE TERMS OF USE SHALL EXCLUDE OR LIMIT LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, OR FOR FRAUD OR FRAUDULENT MISREPRESENTATION.

You hereby acknowledge that the preceding paragraph shall apply to all information or data available from us through the Site or other channels.

Governing Law

The Site is operated by us from our offices in Amsterdam, the Netherlands. These terms of use and any non-contractual obligations arising from them or in relation to them shall be governed and construed in accordance with the laws of the Netherlands and you can bring legal proceedings in respect of any claim arising out of or in connection with these terms (including non-contractual disputes) in the Dutch courts.

We make no representation that the information in the Site is appropriate or available for use in other locations, and access to the Site from territories where the content of the Site may be illegal is prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws.

Use of this Site constitutes acceptance of our Terms of Use.

2. Terms of Sale

The following sets out the terms and conditions upon which we supply products to you. Where you are buying products as a consumer, nothing in these terms and conditions affects your legal rights, and we have a legal duty to supply products that conform to the contract between us.

Order Acceptance

If we accept your order, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms (the "Contract"). You should retain that email for your records. Whereas, following such acceptance, we will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability. If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. Our acceptance does not therefore guarantee the transaction and is subject to the availability of products following the receipt of the confirmation email by you.

Our products

Prices and availability of products on the Site are subject to change without notice. While we endeavor not to make any errors on the Site and to ensure that the descriptions, details and dimensions of our products, our prices and other information about us or our products, are accurate and up to date, errors can occur. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation. If you make such a cancellation, the money for the cancelled part of your order will be refunded to your account or onto your card (or will not be taken at all if the payment process has not begun at that time). This in no way restricts or limits your ability to return the goods in line with our returns policy.

Prices and Payment

The price of the product will be as shown on the order pages when you place your order. Payment for the product is required on dispatch. Where payment has not been received, we are under no obligation to deliver the product to you. Our invoice(s) for the price of the products you purchase are set out in the email order confirmation we send to you. You can also review and print these invoices at any time by logging in to "My Account" section of the Site. You should retain copies of the invoices for your records.

Delivery

Typical methods and costs of delivery are as shown here under the "Shipping & Returns” tab and are confirmed at checkout. Please note that some products require a signature as proof of delivery.

Delivery may be delayed due to circumstances outside of our control. If this occurs, we will notify you as soon as possible and take steps to minimize the effect of the delay. We shall have no liability for delays.

In the event of a failed delivery to you, our courier may re-attempt delivery, leave your delivery with a neighbor or in a safe place outside of your home or leave you a card or contact you to re-arrange delivery. In such event, we may charge you for storage costs and further delivery costs. If we are unable to contact you to re-arrange delivery, we may end the Contract.

Risk and Ownership

You will be responsible for the products from the time we deliver the products to you at the stipulated delivery address. You will own a product once we have received payment in full for that product.

Right to Cancel

In addition to your statutory Right of Withdrawal you have certain additional rights to cancel your Contract as set out in our Returns Policy . Your rights depend upon what you have bought, the reason for your return and when you decide to end the Contract. If you have taken advantage of any manufacturer’s warranty applicable to the product you have bought you may have rights under that warranty which you should direct to the manufacturer.

Certain orders may constitute improper use of our Site. We reserve the right, at our sole discretion, to refuse or cancel any Contract for any reason. Payment will not be taken, or will be refunded, for any refused orders. Your account may also be restricted or terminated for any reason, at our sole discretion, if you have breached these Terms of Use and Sale or any other policy or terms of use relating to the Site or if you have otherwise misused the Site. Verification of certain information may be required prior to the acceptance of any order. An order may not be accepted if such information is not forthcoming from you following such a request.

Warranties and Disclaimers: Sale of Goods

We are under a legal duty to supply products that are in conformity with the Contract and, where you buy as a consumer, you have certain rights, including legal rights relating to faulty or misdescribed goods which apply in addition to our Returns Policy.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your legal rights where you buy as a consumer, nor does it affect your rights to withdraw from any Contract under applicable consumer law

Limitation of Liability: Sale of Goods

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these Terms of Sale. IN NO EVENT SHALL WE OR OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, OR SUBSIDIARIES BE LIABLE TO YOU UNDER ANY CONTRACT FORMED UNDER THESE TERMS OF USE AND SALE:

  1. WHERE YOU ARE A BUSINESS, TO ANY BUSINESS FOR ANY LOSS OF REVENUE, PROFITS, ANTICIPATED SAVINGS, GOODWILL OR BUSINESS OPPORTUNITY, OR ANY INJURY TO BUSINESS REPUTATION; OR
  2. ANY LOSSES THAT ARE NOT REASONABLY FORESEEABLE BY BOTH OF US AT THE TIME OF THE CONTRACT.

WHERE YOU BUY AS A CONSUMER, THESE TERMS OF USE AND SALE AND OUR RETURNS POLICY WILL NOT AFFECT YOUR RIGHTS UNDER LAW WHICH CANNOT BE OTHERWISE EXCLUDED.

NOTHING IN THESE TERMS OF SALE SHALL EXCLUDE OR LIMIT LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR BREACH OF YOUR LEGAL RIGHTS IN RELATION TO THE PRODUCTS.

You hereby acknowledge that the preceding paragraph shall apply to all products or services you buy from us through the Site or other channels.

Alternative Dispute Resolution

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which you can find at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute settlement procedure.

Our Details

Registered Name: Eccotemp Systems Europe B.V. Systems Europe B.V.

Registered at: Herengracht 282, Paleis op de dam 1425, 1016BX Amsterdam, Netherlands

Commercial register number: Netherlands Chamber of Commerce (Kamer van Koophandel) KvK 69170673

VAT-identification no.: NL857765176B01

Governing Law

These Terms of Sale and any contractual or non-contractual obligations arising from them or in relation to them shall be governed and construed in accordance with the laws of the Netherlands and you can bring legal proceedings in respect of any claim arising out of or in connection with these terms (including non-contractual disputes) in the Dutch courts.

Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you or a third party named by you, who is not the carrier, acquires physical possession of the goods.

In order to exercise the right of withdrawal, you must inform us (Eccotemp Systems Europe, BV, +1-866-356-1992, support@eccotemp.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdrawal from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) without undue delay and at the latest within fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can withhold the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to the company commissioned by us Freightways, Nijverheidstraat 2, 2222 AX Katwijk Z-H Netherlands, without the undue delay and at the latest within 14 days from the day on which you inform us of the withdrawal of this contract. The deadline is met if you send the goods before the fourteen day period has expired. You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, characteristics and functionality of the goods.

Model Withdrawal Form

(If you want to withdraw from this contract, please fill out this form and send it back.)

  1. To: Eccotemp Europe B.V., Nijverheidstraat 2, 2222 AX Katwijk Z-H, The Netherlands, support@eccotemp.com
  2. I / we (*) hereby give notice that I/we (*) withdraw from my / our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
  3. Ordered on (*) / received on (*),
  4. Name of the consumer (s) ::
  5. Address of the consumer (s) ::
  6. Signature of the consumer (s) (only for notification on paper):
  7. Date:

(*) Delete where inapplicable

Shipping & Returns

The information in this section applies in addition to and does not limit the consumer’s statutory right to withdraw.

Eccotemp Return Policy – Effective July 1, 2017

For purchases made on Eccotemp.com and all retail marketplaces

45 day satisfaction guaranteed returns!

For any reason you may return new, unopened items for a full refund of the original purchase price within 45 days from the purchase date. If opened, items must be in their original packaging with all original included accessories. Used items may be returned but will be subject to a 15% restocking fee if the item cannot be sold as new. Customer is responsible for all shipping related costs of the returned item(s). Partial returns for BOGO (Buy One Get One) sales are prohibited. All items must be returned to be considered for refund. To complete return please contact customer service at 1-866-356-1992.

For any non-functioning or damaged items due to shipping, please call 1-866-356-1992 immediately and speak with a customer service representative. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately.

For any defective items within 45 days of purchase please contact tech support immediately at 1-866-356-1992 or visit www.support.eccotemp.com to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued upon product return.

RSL labels are only provided to the United States, excluding Hawaii and Alaska.

Please allow up to 3 weeks for a refund. For any damaged/defective products outside of the 45 day return window please refer to the warranty policy located in the product manual. You may download copies of product manuals by visiting www.support.eccotemp.com

Eccotemp reserves the right to not refund shipping costs on returns that are not warranty related return.

Authorized Retailer Return Policy

30 day satisfaction guaranteed returns!

For any reason you may return new, unopened items for a full refund of the original purchase price 30 days from the consumer purchase date. If opened, items must be in their original packaging with all original included accessories. Used items may be returned but will be subject to a 15% restocking fee if the item cannot be sold as new. Customer is responsible for all shipping related costs of the returned item. Please contact customer service at 1-866-356-1992 to request an RGA.

For any non-functioning or damaged items due to shipping, please note damage with carrier at the time of delivery and then call 1-866-356-1992 immediately and speak with a customer service representative. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately

For any defective items within 30 days of the consumer purchase date please contact tech support immediately at 1-866-356-1992 or visit www.support.eccotemp.com to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued immediately.