Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform Eccotemp Systems Europe, B.V. by emailing us at support@eccotemp.com of your decision to withdraw from this contract by an unequivocal statement. You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Please email us at support@eccotemp.com or call us at 1-866-356-1992 to start the withdrawal process.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless Eccotemp have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us with attached RGA# given by Eccotemp at, ATTN: Freightways as Agent for Eccotemp, Nijverheidstraat 2, 2222 AX Katwijk Z-H Netherlands, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Withdrawal Form

Please Fill out this information to withdrawal from contract

  1. To: Eccotemp Europe B.V., Nijverheidstraat 2, 2222 AX Katwijk Z-H, Netherlands
  2. I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),
  3. Ordered on (*) / received on (*),
  4. Name:
  5. Address:
  6. Signature:
  7. Date:

 

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German: „Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung bereit, die Sie unter https://ec.europa.eu/consumers/odr finden. Wir nehmen nicht an Verbraucherschlichtungsverfahren teil.“

English: “The European Commission provides for an online dispute resolution platform, which you can access https://ec.europa.eu/consumers/odr. We do not participate in consumer dispute resolution proceedings.”

Imprint:

“The European Commission provides a platform for online dispute resolution, which you can find at https://ec.europa.eu/consumers/odr. We don't take part in consumer arbitration. ”

Shipping & Returns

The information in this section applies in addition to and does not limit the consumer’s statutory right to withdraw.

Eccotemp Return Policy – Effective July 1, 2017

For purchases made on Eccotemp.com and all retail marketplaces

45 day satisfaction guaranteed returns!

For any reason you may return new, unopened items for a full refund of the original purchase price within 45 days from the purchase date. If opened, items must be in their original packaging with all original included accessories. Used items may be returned but will be subject to a 15% restocking fee if the item cannot be sold as new. Customer is responsible for all shipping related costs of the returned item(s). Partial returns for BOGO (Buy One Get One) sales are prohibited. All items must be returned to be considered for refund. To complete return please contact customer service at 1-866-356-1992.

For any non-functioning or damaged items due to shipping, please call 1-866-356-1992 immediately and speak with a customer service representative. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately.

For any defective items within 45 days of purchase please contact tech support immediately at 1-866-356-1992 or visit www.support.eccotemp.com to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued upon product return.

RSL labels are only provided to the United States, excluding Hawaii and Alaska.

Please allow up to 3 weeks for a refund. For any damaged/defective products outside of the 45 day return window please refer to the warranty policy located in the product manual. You may download copies of product manuals by visiting www.support.eccotemp.com

Eccotemp reserves the right to not refund shipping costs on returns that are not warranty related return.

Authorized Retailer Return Policy

30 day satisfaction guaranteed returns!

For any reason you may return new, unopened items for a full refund of the original purchase price 30 days from the consumer purchase date. If opened, items must be in their original packaging with all original included accessories. Used items may be returned but will be subject to a 15% restocking fee if the item cannot be sold as new. Customer is responsible for all shipping related costs of the returned item. Please contact customer service at 1-866-356-1992 to request an RGA.

For any non-functioning or damaged items due to shipping, please note damage with carrier at the time of delivery and then call 1-866-356-1992 immediately and speak with a customer service representative. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately

For any defective items within 30 days of the consumer purchase date please contact tech support immediately at 1-866-356-1992 or visit www.support.eccotemp.com to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued immediately.

Right of Withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

In order to exercise your right of withdrawal, you must provide us (Eccotemp Systems Europe, BV, 1-866-356-1992, support@eccotemp.com) with a clear statement (e.g. a letter sent by post, fax or email) ) about your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Consequences of Cancellation

If you cancel this contract, we have made all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.
You must return or hand over the goods to the company commissioned by us Freightways, Nijverheidstraat 2, 2222 AX Katwijk Z-H Netherlands, at the latest within 14 days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.

Withdrawal From

If you want to cancel the contract, please fill out this form and send it back. Complete and return this form only if you wish to withdraw from the contract

  • To Eccotemp Europe B.V., Nijverheidstraat 2, 2222 AX Katwijk Z-H, The Netherlands, support@eccotemp.com:
  • I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
  • Ordered on (*) / received on (*)
  • Name of the consumer (s)
  • Address of the consumer (s)
  • Signature of the consumer (s) (only for notification on paper)
  • date

(*) Delete where inapplicable.

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), which you can find at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute settlement procedure.