Right of Withdrawal 

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must send us (Eccotemp Systems Europe, B.V., 1-866-356-1992,support@eccotemp.com) a clear statement (e.g. a letter sent by post, fax or email) to inform your decision to cancel this contract.  You can use the attached sample cancellation form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless Eccotemp have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us with attached RGA# given by Eccotemp at, ATTN: Freightways as Agent for Eccotemp, Nijverheidstraat 2, 2222 AX Katwijk Z-H Netherlands, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

Withdrawal Form

Please Fill out this information to withdrawal from contract

  1. To: Eccotemp Europe B.V., Nijverheidstraat 2, 2222 AX Katwijk Z-H Netherlands
  2. I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),
  3. Ordered on (*) / received on (*),
  4. Name:
  5. Address:
  6. Signature:
  7. Date:

German: „Die Europäische Kommission stellt eine Plattform zur Online-Streitbeilegung bereit, die Sie unter Hier finden. Wir nehmen nicht an Verbraucherschlichtungsverfahren teil.“

English: “The European Commission provides for an online dispute resolution platform, which you can access here. We do not participate in consumer dispute resolution proceedings.”


“The European Commission provides a platform for online dispute resolution, which you can find here. We don't take part in consumer arbitration. ”