The information in this section applies in addition to and does not limit the consumer’s statutory right to withdraw.
Eccotemp Return Policy – Effective July 1, 2024
For purchases made on eu.ccotemp.com and all retail marketplaces
45 day satisfaction guaranteed returns!
For any reason you may return new, unopened items for a full refund of the original purchase price within 45 days from the purchase date. If opened, items must be in their original packaging with all original included accessories. Used items may be returned but will be subject to a 15% restocking fee if the item cannot be sold as new. Customer is responsible for all shipping related costs of the returned item(s). Partial returns for BOGO (Buy One Get One) sales are prohibited. All items must be returned to be considered for refund. To complete return please contact customer service at 1-866-356-1992 or email support@eccotemp.com.
For any non-functioning or damaged items due to shipping, please call 1-866-356-1992 immediately and speak with a customer service representative. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately.
For any defective items within 45 days of purchase please contact tech support immediately at 1-866-356-1992 or visit support.eccotemp.com to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued upon product return.
RSL labels are only provided to the United States, excluding Hawaii and Alaska.
Please allow up to 3 weeks for a refund. For any damaged/defective products outside of the 45 day return window please refer to the warranty policy located in the product manual. You may download copies of product manuals by visiting support.eccotemp.com
Eccotemp reserves the right to not refund shipping costs on returns that are not warranty related return.
Authorized Retailer Return Policy
30 day satisfaction guaranteed returns!
For any reason you may return new, unopened items for a full refund of the original purchase price 30 days from the consumer purchase date. If opened, items must be in their original packaging with all original included accessories. Used items may be returned but will be subject to a 15% restocking fee if the item cannot be sold as new. Customer is responsible for all shipping related costs of the returned item. Please contact customer service at 1-866-356-1992 to request an RGA.
For any non-functioning or damaged items due to shipping, please note damage with carrier at the time of delivery and then call 1-866-356-1992 immediately and speak with a customer service representative. Customer service will determine if an RGA (Return Goods Authorization) is necessary and give you further instructions. Furthermore, customer service will then replace your non-functioning or damaged items immediately
For any defective items within 30 days of the consumer purchase date please contact tech support immediately at 1-866-356-1992 or visit support.eccotemp.com to schedule an appointment call to troubleshoot your issues. If your product is deemed defective and the issue cannot be resolved through troubleshooting, Eccotemp will issue an RGA for the defective product to be returned and a replacement or refund will be issued immediately.